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Calls

Call SID From To Status Started

Recordings

Recording SID Call SID From To Duration Created Play Download

Call Report

Call transcript
Stores mentioned
Corporation (owner) names are for internal verification only. Do not tell callers or anyone outside who owns a store: it can provoke unnecessary competition.
Related Q&A Matched to what the caller said; check before answering.

Incidents

Ticket Call time Report time Phone Customer Location Machine User Category App Status Summary

Machines

Live AQUA work-state search and machine command workflow.
Find a machine

Search by store or management code. If both are filled, the store wins.

Advanced filters and sorting
Corporation (owner) names are for internal verification only. Do not tell callers or anyone outside who owns a store.
Master unit list returned by the latest work-state search.
IDType CDStatusLTEWiFi
Store Management no. Machine Type Side Status Course / Error Remaining Payment Sales Signal Updated Operation request
Recent Machine Search Logs Store lookups, work-state searches, and history loads
TimeKindQueryResultsContext

Suggestion Settings

Add keyword rules to show suggestions on the report page.
Enabled Template Issue category Keywords Suggestions Updated
History
Track changes and restore older versions.
Time User Comment Summary

Admin

Create User
Users
ID Username Email Role Active Actions

Mail

Configure email notification service and certificate.
Client certificate (CRT)
No certificate uploaded.
Delivery verification
Checking the mail configuration…
A successful test confirms that the provider accepted the request. Recipient delivery needs a provider delivery webhook or inbox confirmation.
Send test email
Email logs
ID Time Event Incident To Status Detail

Logs

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AI Answer Composer

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Source Suggestions

          

            
No sources yet. Compose to populate.

          

          
Evidence sources

          
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Generated Draft

            
          


          
          


          
          

          
          

            Safe escalation draft. Confirm evidence, conditions and connectivity before replying.
          


          
          

            
            
            
          


          
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New Room

          
          
          
          
          
        

      


      
      

        

          
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Select users to add when creating the room

          

        

      

    


    
    

      

        

          
Rooms

        

        

          

            
              

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                Participants
                Updated
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Recording

              

                
                
              

            


            
            

              
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Diagnostics

              

                
                
              

            


          

        

      


    


    
    

      

        

          
Participants